Crew questions
Straight answers before you order.
Sizing and Fit
What size should I order?
Not sure on size? Ask Captain Cassy. Every tee page also has a size chart with full measurements. If you like a relaxed fit, go up one size.
What sizes and colours are available?
XS through 5XL across every design, in Forest Green, Natural, Black and Sage.
Is the print on the front or the back?
It depends on the design. Every tee page shows it in The Crew Standard and the main photo shows the printed side.
The Tees
What are the tees like?
Soft from the first wear and built to last on the road. They're 180 GSM mid-weight, 100% combed cotton, so they feel substantial without being heavy. Side seams help them hold their shape wash after wash, the ribbed neck stays neat and double-needle hems stand up to everyday wear. Minimal shrinkage means they keep their fit. Designed and printed in Australia.
How do I wash my tee?
Machine wash cold with like colours and line dry in the shade. Skip the bleach, tumble dryer and dry cleaner. Don't iron directly on the print.
Two Tee Deal and Crew Packs
How does the two-tee deal work?
Any two tees, $99 shipped. Mix and match whatever designs, colours and sizes you like.
What's a Crew Pack?
Two tees that belong together, paired up by us. Pick a colour and size for each and it's $99 shipped.
Shipping and Delivery
How much is shipping?
Nothing. Shipping is free on every order Australia-wide. We currently only ship within Australia.
How long will it take to arrive?
Every tee is printed to order, which takes about a week. Delivery anywhere in Australia takes about another week, so allow around two weeks from order to door. You'll get a tracking email as soon as it ships.
I entered the wrong address. Can you fix it?
Get in touch as soon as you can. Once an order has shipped we may not be able to redirect it.
Tracking says delivered but I can't find it.
Have a look around your delivery spot, check with neighbours or anyone at home, then your local post office. Still missing? Get in touch and we'll help sort it out.
Returns and Refunds
What if it doesn't fit?
You've got 30 days from delivery to return it for a change of mind or the wrong size, as long as it's unworn, unwashed and in original condition. Return postage is on you and we'll refund or exchange once it's back. If anything arrives faulty, damaged or incorrect, let us know as soon as you can and we'll put it right at no cost.
How do I start a return or exchange?
Get in touch through our Contact page with your order number. You organise and pay for the return postage, then we'll refund or exchange once it's back and checked.
My order arrived damaged or wrong. What now?
Sorry about that. Get in touch through our Contact page as soon as you notice, with your order number, a quick description and clear photos. We'll sort out a replacement or refund at no cost to you.
How long do refunds take?
Refunds go back to the payment method you used at checkout. They usually show within 5 to 10 business days, depending on your bank.
The Crew
Who's Captain Cassy?
Every crew needs a captain, Cassy is our. You'll spot Cassy on a few of our designs, in the corner of the website, ready to help and on our social media profiles.
What can Cassy do?
Ask Cassy about sizing, shipping times or which tee suits you. Cassy can show you designs, add a tee to your cart in your colour and size and sign you up to The Weekly Dump. For anything about an order you've already placed, flick us an email.
Who are the Founding 101?
Our first crew. We set out to find 100 Founding Members with the Founders Pack: two tees, a collectible sticker and a numbered founder card. A checkout race for the last spot made it 101 and we weren't about to turn one of the crew away.
Can I still become a Founding Member?
The Founders Pack has sold out and the founding numbers are retired for good. No reprints and no waitlist. The good news is the crew is still growing, so grab a tee and you're in.